Customer Reviews

Matt Aiken was great to work with. Having two children and a busy work schedule, spending a lot of time at the dealership was not in the cards. I worked with Matt over the phone for most of the process. I needed to be "in and out" as quickly as possible and Matt accommodated me and my family as we had hoped. We did most of the research online and Matt was as helpful on the phone as if I was in the dealership. I do appreciate the consideration for my schedule and timing and would definitely recommend Matt and his team for anyone.Lionel

I'm a little concerned about my brakes that I had done on Friday, March 1, 2019. I asked about the $129 coupon that you had for brake pads and was told that I should not have those brakes used as it would cause pulsing when braking and you honored the price I was going to have done somewhere else the next morning. Well, I have pulsing when I apply my brakes, so I am wondering did you use those same brake pads that you advised me not to go with after all????

Friendly staff

We came to Orlando because there was a great price on the car we wanted to lease. I have a 750+ credit score and zero debt. GMC financial kept asking for more and more money down. We didn't get to talk to anyone at GM financial, so the dearlership kept coming back and saying we needed more. We started with $4k down, and they wouldn't let us leave with it until we put $12k down. This is just very odd. Everything else about the initial purchase was strange. We sent the app in at 10am, and they didn't even talk to GM financial until 6pm when we arrived (we drove from Ocala to Orlando). That made for a very late night out with a 4-month-old baby... which is why we sent our app in at 10am. But that was ignored. Everything else about the initial purchase was fine. The car was as described, it was clean, the price that was quoted over the phone was what was charged. It's just that nothing was prepared. Also, we came back the next weekend to have resist-all (sp?) put onto the seats and car exterior. The salesman told us that they would have a loaner car lined up for us so that we could go Christmas shopping. He made it seem like it would be a breeze, and keep in mind that this was an additional sale for him - it's not like we begged them to add this feature - they tried very hard to sell it to us. Well, nothing was ready for us. Long story short, it took them an hour to get a loaner car ready, and then they came out with the smallest possible car - a Buick Encore I believe. Keep in mind we just leased a Denali Yukon XL... probably the largest car on the lot? We couldn't even fit our carseat in there. And when my husband asked the service rep if there was anything bigger, he said no there wasn't. That rep also asked my husband to sign a paper saying there was no damage on the car before my husband ever saw it. When my husband was surprised at this and asked to see the car before signing, the rep rolled his eyes and made a fuss about it. Anyways, after this ordeal, my husband went inside and asked one of the sales reps if there was a bigger car because we couldn't even fit the car seat in it, let alone go shopping like we discussed when we leased the car. Lo and behold, he came back with a bigger car. So the service rep flat out lied to us. All of this has left a very bad taste in our mouths about your dealership. Yes, we love our car and that's the most important thing, but for spending as much money as we did, the service was horrible. I would expect at least reasonable service after the sale. This was the opposite. The sale is what gets people in the door, the service is what gets people to come back. My husband needs a new truck, but after this experience, I'm not sure he'll go here. And I'm not sure if I'll renew my lease when this one ends. Hope this feedback helps.

Andre was exceptional and the level of hospitality and customer service he provides is so refreshing.He was honest and straightforward not common in this industry. I bought a used car off of their lot but for the best value in Orlando. Andre and his team showed me how they compare prices to the same model vehicles and that they would not be beat. They were able to accommodate my budget and I am extremely excited about my new car and very happy with my purchase.Andre met and exceeded my expectations and for me that does not happen often.Thank you Andre for your service and taking great care of me and my Family!~Mrs. Keen