Customer Reviews

Above and beyond. Those are the words I would use to describe the sales team, particularly Roger Menn. I called ahead and was told that the dealership had two vehicles that fit my search criteria. When I arrived, Roger met me at the door and showed me a comfortable waiting area while he quickly prepared those vehicles for my viewing. He was extremely knowledgeable - quick to point out the differences and advantages between the two vehicles. He asked questions to help me asses which one would best fit my family's needs and pointed out the individual features that would make us comfortable in the vehicle. His outgoing, friendly personality was refreshing, and he and his trainee were extremely respectful (which is especially important to me as a woman who appears young for her age). The no-negotiation process was different (particularly for family accompanying me who was use to haggling over price), but a welcomed experience. They presented their position on price kindly and matter-of-factly. They were remarkably generous with my trade-in appraisal and made a few concessions that added additional value to the transaction. It was easy, fast and I do in fact feel like we received a fair deal for an exceptional vehicle. The service team helped transfer car seats from my old vehicle to the new, and Oscar (from sales) was sure that Onstar was configured before I left the lot. The only reason I am not leaving 5 stars is that I was met with some gruffness by the receptionist who clearly disapproved of my pressing to speak with someone (vs. voicemail) at one point when I called the dealership. And the service team did not do a 5 star job on detailing my vehicle the first time. I have no doubt they will do an outstanding job the second time around though. Bottom line, this was a smooth car buying experience, and I am very pleased with my purchase. I look forward to returning for service and to developing a long standing business relationship with both Roger and Orange Buick GMC.

We bought a new 2016 Buick Encore from Orange Buck this weekend and could not be happier with the service we received from the sales department. We have been looking for months at multiple dealerships with all the major car brands but found the absolute best car and deal here. We made several visits there before our purchase and they always greeted us warmly and treated us with respect. This is our first Buick and we loved the way it handled as well as all the options on even the base model. Our salesman, Oscar, was always helpful in answering our questions and explaining all the features of the car. He got us a price right away also told us about any applicable discounts that we qualified for. Joe, the sales manager was never pushy and easy to work with. He got us the best deal possible and we are very happy with both the car and the price.We highly recommend Orange Buick GMC for anyone looking for a great vehicle at a great value and with no games. They live up to their promise to give the best price the first time and they all are a pleasure to work with.

I had a wonderful buying experience. Roger and Joe were awesome to work with and helped me get into my perfect vehicle. They were quick and priced great. I highly recommend Orange Buick GMC