Customer Reviews

We had Alex as are salesman. Was looking at a used expedition. Alex was very honest and helpful, even the fiance was impressed with him and she is skeptacle of all salesman.

Jay Lafferty was our car salesman, he was very helpful, courteous and professional. The dealership experience was good. However, the experience dragged on and on because we kept having to return to the dealer to sign papers that weren't signed at the close of the deal. Three weeks ago we purchased our truck and they are still calling us to return to sign papers. At least 3 times. We live in the Clermont area. Tolls and gas are not cheap.This is an update of the frustrations of having to return to the dealer to sign papers.It turned out that an angel was sent to us by the name of Ms. Amber Rivas, Orange Buick GMC's Title Clerk. My husband and I are from out of state. Even though my husband had a handicapped license from the state we're from, we were told that Florida required a letter from his Physician stating that he is handicapped. We had our doctor send this letter, so we thought everything was taken care of.Then we received a call from Ms. Rivas stating that yet another form had to be filled out for the DMV, and signed by our doctor. We couldn't believe that with the frustrations of having to return to the dealer three times to sign papers, that this was another portion of closing the deal that wasn't completed..But Ms. Rivas took care of everything. First, she apologized to us for all inconveniences. She communicated with our doctors office (out of state) and received the document required by Florida's DMV.She went to the DMV "twice." She FedX'd all documents to us including our license. And she called us continually keeping us on top of everything that was going on. Ms. Rivas was outstanding! Because my husband is handicapped, she saved us a lot of grief by going to the DMV.The four stars are for our overall experience at Orange Buick GMC. But Ms. Rivas deserves five stars all by herself. *****Thank You Ms. Amber Rivas, May the Lord Bless You!!

We worked with Jay on our trade in and the experience was very positive. He's professional, fast, and very knowledgeable. The dealership itself offers lots of amenities to make the wait more comfortable (a Netflix lounge, snack machines, clean bathrooms). However the wait to get in with the finance guy took FOREVER. Apparently they have two finance people but one of them was on vacation, but no one likes to spend hours at a car dealership. Overall good experience though.

We loved this place and working with Christopher Jones. He did great, he worked hard to get us the best deal for our trade in. The fiance staff worked hard to get us the best interest rate to make our payments where we needed them. THE ONLY ADVICE I HAVE IS TO CHECK THE CAR THOROUGHLY. WE thought we had but realized when we left we hadn't rolled the Windows down. As we were driving home we tried rolling them down and the master control switch didn't work for the passenger side. We called them and they told us to bring it in to be fix. I made an appointment got there and waited 3 hours with a 3year old before they even looked at it. Just to be told it would cost us over $200 to have it fixed. SO BE SURE TO CHECK THE VEHICLE WELL BEFORE SIGNING.