Orange Buick GMC Review By Kyle Johnson

My wife dropped off the vehicle around 9AM for an oil change and inspection to ensure it was in order and needed to have the vehicle back by 2:30PM to be home by 3PM to receive the kids from elementary school. Per her report, no one communicated with her all day and, when she reached out to our service provider at Orange Buick GMC, they were quite casual about her concerns and, according to her, the service person was a bit "short" with her in responding to her inquiries.My first experience with the service department here was quite positive, however, my wife's experience was pretty poor. No communication in a situation wherein a mother needs to get home at a certain time for her children is a bad look. Sounds like Orange Buick GMC service staff would benefit from some training regarding how advantageous strong and clear communication is during a service period.